Adviser customer services
Please take a look at the FAQs below. Or if you'd still like to get in touch, contact:
Adviser customer services: 0330 1000 755 (09:00 to 17:00, Monday to Friday)
Looking for expert comment and case studies from IFAs, financial advisers, mortgage advisers, accountants and solicitors?
Press office: 020 7294 3682
Q. How do I create a profile for my business?
A. Find out more about the enhanced advertising package and create a profile.
Q. What are the advertising options available?
A. There is a free basic listing and the enhanced advertising package which is packed full of features such as links to your website, call/email me back functions and social media profile links.
Q. What do I do if I forget my password or log in details?
A. Go to the adviser log-in page and click ‘Forgotten your password?’ or ‘Forgotten your log in details?’
Q. I am already listed on unbiased.co.uk, how do I upgrade to the enhanced advert?
A. You can upgrade your advert by logging into your account and clicking the ‘subscription’ tab where you can choose to sign up to the enhanced advertising package.
Q. Once I have upgraded my account how long will it take to show on the consumer search?
A. Your enhanced advert will be displayed on unbiased.co.uk within 48 hours (but usually it will appear sooner than this).
Q. How do I update my details?
A. You can update your details and advert as often as you like, by logging in to your account and clicking on the ‘advert’ tab. If you have an enhanced advertising package you can add or update information such as advice areas, qualifications and social media links, which may make all the difference between a consumer choosing your advert over your closest competitor
Q. How can I add another adviser to my branch?
A. You can add another adviser by logging in and going to the ‘advert’ tab. There you can choose to edit ‘advisers’ and click ‘add new individual’.
Q. How much does it cost to upgrade to an enhanced package?
A. The enhanced advertising package costs £39 +VAT monthly OR £399 +VAT annually